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REFUND & CANCELLATION POLICY
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We take pride in delivering high-quality kids' footwear. If you are not completely
satisfied with your purchase, our refund and cancellation terms are outlined below.
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1. 💰 REFUND POLICY
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* Eligibility for Refunds:
Full money-back refunds are issued under the following conditions:
- You received a damaged, defective, or incorrect product and a replacement is out of stock.
- Your order was paid online, but the item became unavailable prior to dispatch.
- An order was canceled prior to shipment processing.
* Please note: Standard size or color changes are eligible for Exchanges or
Store Credit rather than direct cash refunds, provided the item meets our
return condition guidelines.
* Refund Processing Times:
- Prepaid Orders (Credit/Debit Card or Wallet): Approved refunds will be
credited back to your original payment method within 5 to 10 business days,
depending on your bank.
- Cash on Delivery (COD) Orders: Approved refunds for COD orders will be
issued via Bank Transfer, EasyPaisa, or JazzCash within 3 to 5 business days
after the returned product passes quality inspection.
- Deductions: Original shipping charges (PKR 100) are non-refundable unless
the return is due to a fulfillment error or damaged item on our part.
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2. 🚫 ORDER CANCELLATION POLICY
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* Before Dispatch:
You may cancel your order free of charge at any time before it leaves our
warehouse. To cancel, please message our support team on WhatsApp immediately
with your Order ID.
* After Dispatch:
Once an order has been handed over to the courier service and a tracking number
has been issued, it cannot be canceled mid-transit. You may initiate a return
or exchange once the parcel is delivered.
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CONTACT SUPPORT:
- WhatsApp Support: 03214056300
- Email Support: info@kidsandco.pk
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